Hilfe & Kontakt
Kontakt
Fragen, Fehler oder Wünsche? Schreib an ysth08@gmail.com. Am schnellsten helfen kann ich, wenn du dein iPhone-Modell und die App-Version nennst. Die Version steht ganz unten in den Optionen.
Häufige Fragen
Brauche ich ein Konto?
Nein. Deep Drop hat kein Konto und keine Anmeldung. Game Center ist freiwillig: Damit erscheinst du in den Ranglisten, sammelst Erfolge und siehst im Schacht, wie tief deine Freunde gekommen sind. Das Spiel läuft auch ohne.
Wie bleibt mein Spielstand erhalten?
Bist du auf deinem iPhone bei iCloud angemeldet, gleicht das Spiel deinen Spielstand über iCloud ab. Dann übersteht er eine Neuinstallation und kommt auf deine anderen Geräte mit derselben Apple-ID; beim Zusammenführen gehen keine Münzen verloren. Ohne iCloud liegt der Spielstand nur auf dem Gerät und ist weg, wenn du die App löschst.
Ich habe etwas gekauft und sehe es nicht.
Öffne die Optionen (Zahnrad auf dem Titelbildschirm) und tippe auf „Wiederherstellen“; im Shop gibt es dafür „Käufe wiederherstellen“. Zurück kommen „Werbefrei“ und die Figur aus dem Starterpaket. Münzen, Power-ups und Ersatzhelme stellt Apple nicht wieder her — sie kommen über deinen Spielstand in iCloud zurück.
Wo bekomme ich die 5 Ersatzhelme?
Mit einem Ersatzhelm fällst du nach einem Unfall weiter. Die 5 Ersatzhelme gibt es im Game Over: Ist gerade ein Helm an der Reihe und hast du keinen mehr im Vorrat, zeigt der Helm-Knopf „5 Helme“ mit dem Preis. Einzelne Helme kaufst du außerdem mit Münzen im Shop unter „Power“, und drei stecken im Power-Paket L.
Wie bekomme ich mein Geld zurück?
Käufe laufen über Apple. Eine Erstattung beantragst du bei Apple unter reportaproblem.apple.com. Eltern können Käufe mit „Kaufen anfragen“ (Familienfreigabe) und der Bildschirmzeit steuern.
Warum sehe ich Werbung, und wie ändere ich meine Einwilligung?
Das Spiel ist kostenlos und finanziert sich auch durch Werbung. Videos für eine Belohnung startest du nur selbst; die gelegentliche Anzeige zwischen zwei Läufen entfällt mit „Werbefrei“. Deine Werbe-Einwilligung änderst du in den Optionen unter „Datenschutz“, die Tracking-Erlaubnis in den iOS-Einstellungen unter Datenschutz & Sicherheit → Tracking. Ohne Einwilligung gibt es in der EU, im EWR, im Vereinigten Königreich und in der Schweiz keine Werbung und damit auch keine Videos; das Spiel läuft sonst gleich. Alles Weitere steht in der Datenschutzerklärung.
Wie melde ich eine unpassende Anzeige?
Schreib an ysth08@gmail.com, wann du die Anzeige gesehen hast und was sie zeigte (ein Bildschirmfoto hilft). Ich prüfe jede Meldung und sperre die Anzeige oder den Werbetreibenden für Deep Drop. Hat die Anzeige ein Info-Symbol, kannst du sie dort auch direkt bei Google melden. Du findest diesen Weg im Spiel unter Optionen → Datenschutz → „Werbung melden“.
Warum fragt das Spiel nach meinem Geburtsjahr?
Nur für die Werbung: Kinder und Jugendliche bekommen ausschließlich geschützte Werbung. Das Jahr bleibt auf deinem iPhone, und „Keine Angabe“ geht immer. Spielen kannst du in jedem Alter alles.
Help & contact (English)
Questions, bugs or ideas? Write to ysth08@gmail.com and include your iPhone model and the app version (shown at the bottom of the settings).
- Account: none. Deep Drop has no account and no sign-in. Game Center is optional: leaderboards, achievements and your friends' depths in the shaft. The game runs without it.
- Save game: when you are signed in to iCloud, the game syncs your progress through iCloud. It survives a reinstall and moves to your other devices with the same Apple ID; merging never loses coins. Without iCloud, it lives on the device only.
- Missing purchase: open the settings (gear on the title screen) and tap “Restore purchases”; the shop has the same button. “No Ads” and the character from the Starter Pack come back. Apple never restores coins, power-ups or spare helmets — they return with your save game in iCloud.
- The 5 spare helmets: a spare helmet lets you keep falling after a crash. You buy the 5 spare helmets on the game over screen: when a helmet is next and you have none in stock, the helmet button shows “5 helmets” with the price. Single helmets cost coins in the shop under “Power”, and the Power Pack L contains three.
- Refunds: purchases are handled by Apple — request a refund at reportaproblem.apple.com. Parents can control purchases with Ask to Buy (Family Sharing) and Screen Time.
- Ads and consent: the game is free and partly paid for by ads. You start reward videos yourself; the occasional ad between two runs goes away with “No Ads”. Change your ad consent in the settings under “Privacy”, and the tracking permission in the iOS settings under Privacy & Security → Tracking. Without consent there are no ads in the EU, the EEA, the UK and Switzerland, so no videos either; the rest of the game stays the same. Details in the privacy policy.
- Report an ad: write to ysth08@gmail.com when you saw the ad and what it showed (a screenshot helps). I check every report and block the ad or the advertiser for Deep Drop. If the ad has an info icon, you can also report it to Google right there. In the game, this page opens from Settings → Privacy → “Report an ad”.
- Year of birth: only for ads — children and teenagers get protected ads only. The year stays on your iPhone, and “No answer” is always possible. Everything in the game is playable at any age.
Lizenzen
Grafiken, Geräusche, Pixelschrift und Code von Deep Drop sind eigens für das Spiel entstanden; sie sind original und stammen nicht von Dritten.
Musik: Juhani Junkala („Stage Select“, „Stage 1“, „Stage 2“, „Boss Fight“ aus 4 Chiptunes (Adventure); „Level 1“, „Ending“ aus 5 Chiptunes (Action)) und Zane Little („Sinister Abode“, „Post-Adventure Tea Party“, „Space Cadet Training Montage“ aus A Bag of Chips), alle unter CC0 über OpenGameArt, für das Spiel ins AAC-Format umgewandelt. Vielen Dank!
Für die Werbung bindet das Spiel zwei Bibliotheken von Google über deren Swift-Pakete ein: Google Mobile Ads SDK 13.11.0 und Google User Messaging Platform 3.1.0. Die Pakete stehen unter der Apache License 2.0 (Text unten, Copyright 2021 Google LLC). Die darin enthaltenen vorkompilierten Bibliotheken stellt Google unter seinen eigenen Bedingungen für das SDK bereit.
Graphics, sound effects, pixel font and code of Deep Drop were made for the game and are original. Music by Juhani Junkala (Stage Select, Stage 1, Stage 2, Boss Fight from 4 Chiptunes (Adventure); Level 1, Ending from 5 Chiptunes (Action)) and Zane Little (Sinister Abode, Post-Adventure Tea Party, Space Cadet Training Montage from A Bag of Chips), all CC0 via OpenGameArt, converted to AAC for the game. Thank you! For ads, the game uses Google's Swift packages Google Mobile Ads SDK 13.11.0 and Google User Messaging Platform 3.1.0, licensed under the Apache License 2.0 (copyright 2021 Google LLC); the precompiled binaries they contain are provided under Google's own SDK terms.
Apache License 2.0 (vollständiger Text)
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